FAQs | Current Member

Manage your membership

 

I paid my membership fee. When will I receive my selection?

It typically takes about 5-7 days from when you first sign up (or when your membership renews each month) for your stylist to create your selection. You’ll receive a notification email each month when your selection is ready. Add hello@shopwearwell.com to your email provider’s contacts or address book to make sure you receive the email.

How do I manage by membership?

You can manage your membership by logging into your wearwell account and select “My Subscription” from the “My Account” menu, located on the left hand side of the page. Here, you can see your renewal date or pause your membership.

Can I pause my membership?

Yes! Whether you’re on a budget, having a baby, or simply taking a little break from shopping, you can pause your membership at any time before your next membership renewal for periods of one, three, or six months.

To pause, log into your wearwell account and select “My Subscription” from the “My Account” menu, located on the left hand side of the page. Once you click “Pause Subscription,” you’ll see prompts to walk you through the process. You can always choose to restart your membership early by going to the same place in “My Account.” When you start up again, your profile information will be saved and ready for your stylist as they create your next selection

What is wearwell’s cancelation policy?

You can choose to cancel your wearwell membership at any time prior to the date your membership next renews. You can view your renewal date by logging into your wearwell account and select “My Subscription” from the “My Account” menu, located on the left hand side of the page. You can request to cancel your membership by emailing hello@shopwearwell.com.

I need to update or change my payment method. 

Simply log into your account and select “Payment Methods” from the menu on the lefthand side. Click “Add Payment Method” to enter and save your new credit card information. After adding your new credit card information, click “My Subscription” and follow the prompts to edit your payment details affiliated with your monthly membership fee. If you’d like to delete your old payment information, you can do so under “Payment Methods” after you’ve updated the payment information affiliated with your subscription.  

Refer a friend and earn credit

How do I refer friends?

You can earn $5 for every friend you refer to wearwell membership. To get started, click here or log into your account, click on “Refer a Friend” from the “My Account” menu, located on the left hand side of the page.

Recruit your friends by sharing your unique referral link or by entering their name and email. Once they join membership, you’ll get a notification that $5 to spend with wearwell is waiting for you.

Update your profile and give feedback

How can I update my profile?

Log into your wearwell account. Select “Edit My Profile” from the “My Account” menu, located on the left hand side of the page. Updating your profile helps your stylist get to know you and pick out items that fit your current style and sizing preference.

How do I give my stylist feedback?

For every selection created for you, you’ll receive an email mid-way through the month asking you what you thought of each piece of clothing and accessories chosen by your stylist. In this same questionnaire, you’ll have the opportunity to share more information with your stylist about items you may be looking for at the moment and ways she can make your selection even better next month.

Returns and Exchanges

How do I return something?

To request a return, email hello@shopwearwell.com and we’ll send you a prepaid return label that you can use within 7 days. Returns must be sent back within 30 days of the date the items were shipped to you. Once we receive and process your return, we’ll issue a refund within approximately 3-5 days. Depending on your bank, it can take 5-7 days for this refund to appear on your credit card statement.

We will not honor refunds for items shipped to us without a refund request or on items that have been worn. Please read our Terms & Conditions or email us at hello@shopwearwell.com if you have further questions.

How do I exchange for a different size?

Email hello@shopwearwell.com noting the clothing you’d like to exchange and the size you’d prefer. We’ll check availability and reply to your request with details to make it happen.

Want to update your profile to reflect different sizing? Log into your wearwell account. Select “Edit My Profile” from the “My Account” menu, located on the left hand side of the page.

Gift Cards

How do I purchase a gift card?

Click here to purchase a gift card. You’ll enter the amount, recipient details, and a note. If you’d like, schedule a delivery in advance by selecting “Postpone Delivery.”

How do I use my gift card?

Redeem your gift card by entering the code you received in your email in the Gift Card Code field, located at the top of the checkout page when making a purchase. Your remaining balance will be available for future purchases when logged into the same account.