FAQs | About wearwell

Membership, fees, and policies

What is wearwell and how does it work?

Wearwell is a monthly membership service that makes it effortless to find clothing and accessories that fit your personal style and the impact you want to make when shopping. As a member, you answer questions about your personal style and the causes that are important to you. Your stylist sends you a “virtual storefront” of curated suggestions for eco-friendly, ethical pieces to add to your closet each month—and the story of the positive impact you’re making with your purchase.

How much is the membership fee?

Wearwell’s membership is $8.50 per month. If you make a purchase from your selection of clothing and accessories, that month’s membership fee will be applied as a discount toward the total amount of your purchase that month.

Why do you charge a membership fee?

Membership fees support our stylists, who create each selection uniquely for every member, every month. If you purchase an item from your selection, the $8.50 membership fee will be applied as a discount to the total of your purchase that month.  

What’s the cancelation policy?

You can choose to cancel your wearwell membership at any time prior to the date your membership next renews.

Can I pause the membership at any time and start up again?

You can choose to pause or cancel your membership at any time prior to your next renewal date. When you start up again, your profile information will be saved and ready for your stylist as they create your next selection.

How soon will I receive a selection after signing up?

It typically takes about 5-7 days from when you first sign up (or when your membership renews each month) for your stylist to create your selection. You’ll receive a notification email each month when your selection is ready. Add hello@shopwearwell.com to your email provider’s contacts or address book to make sure you receive the email.

Do I pay for shipping?

We don’t charge shipping fees for purchases made through your monthly selection or shipping for returns and exchanges.

What’s your return policy?

We accept returns on items within 30 days of the date the items were shipped to you. Only items in original condition, unworn, and with tags still intact will be accepted for return. We kindly request that you ship the items back to us within 7 days of receiving your pre-paid return label.

About selections

What is the average price of the clothing and accessories I’ll see in my selection?

We tailor this just for you. When you complete or update your profile with wearwell, we ask how much you usually spend on a new shirt, dress, piece of jewelry, and more. Your stylist uses this information to build a selection that’s within a range of how much you usually spend on your clothing and accessories.

Can I give my stylist feedback?

Yes! We encourage it. For every selection created for you, you’ll receive an email mid-way through the month asking you what you thought of each piece of clothing and accessories chosen by your stylist. In this same questionnaire, you’ll have the opportunity to share more information with your stylist about items you may be looking for at the moment and ways she can make your selection even better next month.

Do you offer plus or petite sizes?

At this time, wearwell offers sizes XS-2X, and we’ll be adding more size options in the future. 

I’m interested in a capsule wardrobe. Is this something wearwell can help me with?

Tell your wearwell stylist that you’re working on building a capsule collection in your profile or in your feedback. She’ll take this into account to select clothing that can be paired and layered as a part of your capsule. Your stylist will focus on foundational pieces, as well as accessories or statement pieces that build upon the capsule you’re creating. You can also make specific requests that she can help with.

I want to share my Pinterest board with my stylist so that they can get a visual for what I love! How can I do this?

You can share a Pinterest board with us when completing your profile. Simply copy the link to the specific board you’d like to share and enter it in the correct profile field. Need to update your profile with your Pinterest board link? Log into your wearwell account. Select “Edit My Profile” from the “My Account” menu, located on the left hand side of the page.

Gift Cards

How do I purchase a gift card?

Click here to purchase a gift card. You’ll enter the amount, recipient details, and a note. If you’d like, schedule a delivery in advance by selecting “Postpone Delivery.”

How do I use my gift card?

Redeem your gift card by entering the code you received in your email in the Gift Card Code field, located at the top of the checkout page when making a purchase. Your remaining balance will be available for future purchases when logged into the same account.