Frequently Asked Questions

Exchanges + Returns


How do I start a return? 

It’s easy! You can start the returns and exchange process here. 

Returns and exchanges must be sent back within 30 days of the date the items were shipped to you. Once we receive your return, we’ll process it and issue a refund within approximately 5-7 days. Depending on your bank, it can take 5-7 days for this refund to appear on your credit card statement. We will not honor refunds for items shipped to us without a return request or on items that have been worn, returned without tags, or otherwise are unable to be resold due to the state they were returned in.

Please note: wearwell cannot provide prepaid return shipping labels to international locations, including APO/FPO/DOP addresses and Canada. 


How do I exchange for a different size? 

Click here to start your exchange! You'll be prompted to choose the size and color you want, based on availability.  


Shipping Details


How much does shipping cost? 

Shipping is a flat $8 or free for orders of $100 or more! 


Does wearwell ship internationally? 

Currently, wearwell only ships within the United States. We plan to add new shipping locations in the future. Sign up for our email list to be the first to hear!


Rewards Program + Gift Cards 


How do I join wearwell Rewards? 

Click here to sign up for our free rewards program. Once you join, you’ll earn points for every purchase, referring a friend, following us on social media, and other fun moments, like your birthday!


How do I use my wearwell Rewards points? 

Just log into your account and click Redeem My Points. Copy the code and enter it at checkout to cash in your shopping credit.


How do I purchase a gift card? 

Click here to send a wearwell gift card. Please note: gift cards are non-refundable and are not able to be applied to past purchases. 


Sizing, Secondhand, + More


Do you offer plus or petite sizes? 

Wearwell offers clothing in sizes XS to 5X at this time. We’ll be adding more sizing options in the future. Click here to shop our Plus Size collection!


Do you offer secondhand clothing options? 

Yes! Our secondhand clothing program is called wearwellagain. We collect gently used clothing and accessories originally sold through wearwell and get them into a new closet. You’ll see “wearwellagain” on the product image when shopping, and the condition is noted in the details on the product page. 

If you have pieces you’d like to send in, you can request a prepaid shipping label here. Once we receive and process your clothing and accessories, we’ll send you a discount code to put towards a future purchase. Anything that doesn’t make the cut, we’ll donate to a trusted non-profit partner. 


Can I shop wearwell in person? 

Yes, we have a showroom located in Philadelphia's BOK Building (space 624) that's open every Wednesday from 12-4pm or by appointment. 

To schedule a shopping appointment, just email us at with your availability + we'll set up a time! Our team is excited to meet you and help you find sustainable styles you love.


Shopping sustainably should be easy

We make it easier to discover ethical brands that match your style. Browse our collections featuring our trusted, sustainable brand partners.